Custard Technical Services recognise that having a reliable Maintenance company to provide you with support on the most fundamental aspect of your business IT, can be financially unfeasible. That’s why Custard has created the Flexible Support package aimed at helping smaller businesses and start up business get excellent support at a cost effective rate and, more importantly not tying you into a long term contract.
Custard Technical Services provides exceptional support to companies varying in size all over the East Midlands and Nationally. Having been in business for over 10 years and seeing other IT companies come and go we have ensured our level of performance has never dropped and the service we provide to our valued customers is nothing less than perfect.
Custard Jennifer is our self developed on-line fault reporting system. The software ensures complete transparency to our customers. Once you have logged a technical call you are able to track its progress on line until a resolution is achieved. You will be sent regular email updates as well as watching the technicians notes being added to the on-line function. By doing this we show our customers exactly what we are doing, complete notes from our technicians and of course complete transparency to you the customer.
We believe that customers should be treated fairly and get the service they pay for. To us, this falls under a number of factors
Resolved in 2 hours: the team of highly experienced engineers are always on the road enabling call response times well within the 4 hour on site time guarantee. Over 95% of technical issues logged are resolved in less than 2 hours.
Remote access: Enabling our engineers to offer an immediate response without you having to wait for a technician to arrive.
Service: Faultless Customer Service, ensuring you are looked after as a client
Results: Ensuring your issues are fixed, do not return and providing excellent advice from our technicians, avoiding any impending or future system failures.
A £45 Monthly Subscription to Custard: Flexible Support gets you,
·Direct access to Microsoft Certified Technicians
·Maximum 4 Hour on site Response to your Server*
·Maximum 8 Hour on site Response to your PCs*
(*95% within 2 hours)
·Half Price Call out Charges
·Remote Dial In for an immediate response
·Discounted rates for new Hardware and Software
·On line fault reporting and monitoring
How does it work?
There is no contract to sign, just a monthly subscription of £45+VAT. This gives you all of the benefits outlined above: Guaranteed on site response times, Access to knowledgeable Technical staff, preferential rates on new Hardware and Software and a half price hourly rate (£42.50)
By offering this service it ensures smaller businesses can have guaranteed response rates at a fair price. So rather than ringing round a host of IT companiesand not being able to find anyone that can respond fast enough; you can make one phone call and be rest assured that an engineer will be with you and your IT will be up and running within a matter of hours.
