Managed IT Services
Custard offer the most cutting edge support when it comes to protecting your servers and IT investment.
Our dedicated team are alerted and informed of the exact problem within 10 seconds of them occurring. Our experts then immediately start working on the solution.
We proactively monitor software and services on your servers including Exchange, SQL, DNS, DHCP, internet connectivity and other critical systems to your business continuity. Custard Proactive support reduces day to day problems by 80%.
Top 5 problems we resolve before they occur, improving productivity by 80%
One Stop Service and Support
Because Custard fully integrate with your IT network and Company, we completely understand the impact of downtime. We work constantly to monitor your systems for current and future problems. We predict problems up to 90 days before they occur, improving network uptime and system availability. Telephone access to our experts is included.
- 24/7 Monitoring of services and software
- Dedicated expert
- Unlimited remote, telephone and onsite support
- Replacement parts and technicians time
- Monthly monitoring health report meetings and recommendations
- Out of hours windows updates, virus scans and security patching
Custard Hardware Cover
Custard are unique, our support agreements cover hardware replacement outside of the manufactures warranty. What’s Covered
- Hard Drives
- Memory
- Motherboard
- Power Supply
- CD / DVD Drive
- Monitor
- Keyboard & Mouse
Software Support Included
If you require support in your office or on the go, you can get direct access to Custard experts, to help resolve your issues.
- Windows server 2000 – 2010
- Exchange
- SQL
- Specific company software
- Remote applications
- Back up Software