Managed IT Services
Custard offer the most cutting edge support when it comes to protecting your IT investment.
Custard do not just offer IT support, its a revolution for your companies IT infrastructure. Market leading all inclusive complete IT cover for your business.
IT has changed significantly over the last 2 years and companies requirements for IT everywhere has rocketed. Email on the move, on any device. Tablets with the ability to work anywhere. 3 & 4G gives users the ability to work anywhere anytime. Workers are no longer tied to one device, they use the device that suits their task or location. Cloud solutions have unlocked huge potentials.
Custard Care provides a unique approach to your companies IT challenges. Custard Care provides support for any user, anywhere on any device. Custard Care also provides support for any device on your network, servers, laptops, PC’s, Wireless access points, switches. You use it, we support it.
Our goal is to constantly work to reduce your IT issues to a minimum. The less you contact us, the better your IT is running, and this is our top priority.
Top 5 problems we resolve before they occur, improving productivity by 80%
The Custard Difference
Custard keep it simple. Everything is covered
- 90 day predictive monitoring
- 10 second critical server service monitoring
- Advanced trend monitoring and reporting
- Any device support
- Hardware replacement on office machines
- Loan machine in the event of hardware failure
- 2 hour SLA on Servers, Switches and Internet
- 4 hour SLA on anything else
- Daily Backup checks
- Constant server health monitoring
- Monthly IT estate trending reports
- IT strategy planning and consultation
Because Custard fully integrate with your IT network and Company, we completely understand the impact of downtime. We work constantly to monitor your systems for current and future problems. We predict problems up to 90 days before they occur, improving network uptime and system availability. Telephone access to our experts is included.
- Dedicated expert
- Unlimited remote, telephone and onsite support
- Replacement parts and technicians time
- Monthly monitoring health report meetings and recommendations
- Out of hours windows updates, virus scans and security patching
Custard Hardware Cover
Custard are unique, our support agreements cover hardware replacement outside of the manufactures warranty. What’s Covered
- Hard Drives
- Power Supply
- CD / DVD Drive
- Keyboard & Mouse
Software Support Included
If you require support in your office or on the go, you can get direct access to Custard experts, to help resolve your issues.
- Windows server 2000 – 2010
- Specific company software
- Remote applications
- Back up Software