Hit Training Case Study

Hit Training are an onsite training provider, providing training country wide to a huge variety of clients in the catering industry.

 Due to the nature of Hits onsite training, they needed a solution that would enable their trainers to work in the field and at the office with a mobile computing solution. Custard was invited to tender against 3 other companies. Custard proved they could provide a very cost effective hardware and support solution to enable the new start up company to concentrate on winning new business without the worry of having to source, supply and support their IT infrastructure.

By outsource their IT requirements and support this has enabled HIT training to keep their year 1 and ongoing IT costs to a minimum whilst receive top level support.

Custard ship the laptops to the employees preconfigured for the user enabling them to get straight to work as soon as their laptop is powered up.

Custard have also implemented a desktop support package enabling 95% of issues to be dealt with and resolved remotely.

Should a user have hardware failure Custard have a loan laptop policy in place and a pre configured replacement for that user is shipped out the same day and the faulty laptop collected. This enables the user to have minimum downtime and maximum productivity.

“HIT Training is a young organization providing work based training to the Hospitality industry. We rely heavily on information technology and have chosen Custard as our IT partner because they understand our business. All HIT staff are supplied with a laptop computer to help our learners progress through their training programmes in the most efficient way, and in some cases to introduce IT to the learners for the first time. Custard ensures that computers are set up for our staff and delivered in a timely manner, and it gives us peace of mind to know that they are there should there be any problems. Custard helps our business to be the leading provider of Hospitality Train to Gain programmes in the country.”

Jill Whittaker – Hit Training Financial Director

Custard are now into the second year of supplying and supporting Hit Training and currently support over 100 trainers countrywide and hope for this number to increase. We are looking forward to phase 2 which involves the supply and support of laptops to the trainees.